Refund & Digital Delivery Policy
How direct digital deliveries, duplicate payments, wrong files and damaged downloads are handled.
Delivery
After payment is verified, the confirmed digital product is sent to the delivery email or through another delivery method agreed in the order thread. Buyers should save a backup copy after a successful download.
Wrong, missing or damaged file
If the delivered file does not match the confirmed SKU, an attachment is missing, a download link fails, or a ZIP is damaged, reply to the original order email. The seller will verify the original delivery and replace the affected file or provide a corrected delivery when appropriate.
Duplicate payment
If the same order appears to have been paid twice, contact the seller with the non-secret transaction/reference identifiers shown by the payment service. Do not send passwords, PINs, CVV codes or one-time verification codes. The payment records will be checked before any refund action.
Change of mind and digital content
Rules for cancellation or change-of-mind refunds for digital content differ by jurisdiction and by when access or delivery begins. Requests are reviewed against the applicable legal requirements and the payment-service record rather than relying on a blanket no-refund rule.
Product expectations
A refund request based on features not promised in the listing will be reviewed against the actual product description and delivered files. If you are unsure whether a product includes a specific feature, ask before payment.
How to report a problem
Email fotbig3@gmail.com from the order email where possible and include the product name/SKU plus a concise description of the problem. Do not include secret payment credentials.